COMMUNICATION PREFERENCES
SMS Terms
Optional text-message programs from XO Aesthetic Refinery.
Effective October 26, 2026
These terms describe XO’s appointment/account and promotional text-message programs. You choose each purpose separately; agreeing to texts is not required to submit a form or purchase services.
01
Our SMS programs
XO Aesthetic Refinery may send appointment reminders, confirmations and account-related text messages when you choose the appointment/account option. If you separately choose the promotional option, messages may include offers, events and new-service information. Messages may be recurring and may use automated technology. A website appointment request is not a confirmed booking.
02
Your consent and phone number
To join through our website, check the optional box for each message purpose you want at the phone number you provide, then submit the form. The boxes are independent and unchecked by default. Consent is not a condition of purchase. Providing a phone number alone does not enroll you. You confirm that you are authorized to use that number and receive messages there.
We record your selected choices, submitted phone number, source page, disclosure version and submission time. An unchecked option on a later form does not cancel an existing subscription. Use STOP or contact XO to withdraw consent. If your number changes or is reassigned, notify us; consent given for one number is not automatically transferred to a corrected or different number.
Text messaging is not an appropriate place for urgent medical concerns, detailed medical histories, payment-card information or identity documents. Contact the clinic directly for questions that require private clinical handling.
03
Message frequency and charges
Message frequency varies with your appointments, account activity and the promotional messages you have chosen. Message and data rates may apply under your mobile plan. Delivery depends on your carrier, device and network availability and is not guaranteed. Carriers are not responsible for delayed or undelivered messages.
04
How to opt out or get help
Reply STOP to a message from the program to opt out. You may receive a final confirmation of your opt-out. You can also contact XO for help withdrawing consent or updating communication preferences. If messages come from more than one sender, contact the clinic for help identifying and stopping the applicable program.
Reply HELP for assistance, call 323-929-5874 or email xoaestheticrefinery@gmail.com.
If you later wish to rejoin, give fresh consent for the applicable program. A prior website opt-in is not permission to ignore a later opt-out.
Privacy and mobile information
06
Contact XO
XO Aesthetic Refinery
3744 Frankfort Avenue
Louisville, KY 40207
323-929-5874
xoaestheticrefinery@gmail.com
Questions about text messages?
The XO team can help with communication preferences and the programs you have chosen.