WEBSITE INFORMATION
Privacy Policy
How XO handles information from this website, inquiries, career applications and optional text messages.
Effective October 26, 2026
This policy applies to XO Aesthetic Refinery in Louisville, Kentucky. It explains our website practices and your choices. Our appointment policies and clinical privacy information are separate.
01
What this page covers
This policy covers information collected through this website and its forms. We use it to respond to you, manage website inquiries and career applications, operate the website and record the communication choices you make. See our Appointment Policies for visit-related information. Contact XO for the privacy information that applies to your treatment records.
02
Information you enter in a form
Patient inquiry and appointment-request forms collect your name, email address, phone number and any message you enter, together with the source page title and URL. We route these requests to the XO team and our Zenoti guest/lead system to respond and manage follow-up. A request does not confirm an appointment or automatically change a membership.
Career applications collect the professional information you provide, your contact details, area of interest, message and any résumé or profile link you choose to share. Applications are handled separately from patient leads and are not added to Zenoti as treatment inquiries. Please do not upload identity documents, medical details, payment information or other unnecessary sensitive information.
Website copies of inquiry and application submissions, including résumé uploads, are scheduled for deletion after 30 days. Backup copies may remain until the applicable backups rotate. Copies delivered to the clinic inbox or retained in Zenoti follow the clinic’s separate record-retention practices and are not deleted by the website’s retention timer. Contact us with questions or a request to review, correct or delete your information; some records may need to be kept for operational or legal reasons.
03
Online booking and purchases
Online booking opens XO’s Zenoti webstore. Membership and gift-card links also lead to that separate service. Information entered there is handled through the booking or purchase process, rather than the website inquiry form. Review the privacy and purchase information shown by that service before entering information or completing a transaction.
04
Website features and outside links
Our website uses WordPress and Forminator, managed hosting and security services, Cloudflare video and anti-spam protection, and basic website analytics. These services may process technical information such as your IP address, browser/device information, pages viewed and security signals. Service providers process information to help operate, protect and support the website. See Cloudflare’s Privacy Policy.
The Financing page includes a Cherry payment calculator that loads automatically when you open that page. Cherry receives calculator amounts and interactions and uses cookies; see Cherry’s Privacy Policy. Use estimated amounts only. Applications and financing information are handled through Cherry, not the website inquiry form.
The website also displays previously imported Google reviews and links to services such as Google Maps, social profiles, financing, and treatment-brand resources. Following an outside link takes you to a service with its own privacy information. A link does not mean its practices are the same as XO’s.
Text messages, cookies and your choices
06
Privacy questions
For questions about this policy or your information, contact XO Aesthetic Refinery, 3744 Frankfort Avenue, Louisville, KY 40207; call 323-929-5874 or email xoaestheticrefinery@gmail.com. Do not send sensitive medical or identity documents in a general website message. We may update this policy as practices change; the effective date identifies the current version.
A question about website privacy?
Contact the XO team about website privacy, your communication preferences or a request concerning information you submitted.