PLANNING YOUR VISIT
Appointment Policies
If your plans change, let XO know as soon as you can. A little notice makes room for someone else.
Before your next visit.
Changing your appointment
Contact XO at least 24 hours ahead if you need to cancel or choose a different time. With less notice, a $50 late-cancellation charge applies.
Missed appointments
An unattended appointment carries a $75 no-show charge.
Future bookings
After more than three missed appointments, future booking access may be limited.
Canceling a membership
To end an existing membership, send a written request through our contact form at least 30 days ahead of cancellation.
Need a hand with your plans?
Appointment changes
Call or text 323-929-5874 as soon as possible so the team can help.
Membership cancellations
Send your written request through our contact form. The 30-day notice period above still applies.
Send a Request